As a gamer, few things capture your attention like surprises, especially when your expectations are set low. When first installing 911 Operator, I had a vision of a simplistic game lacking in depth and control. I am pleased to report that this game defied my initial assumptions, offering an immersive experience like no other.

The game introduces itself with a selection window prompting which monitor you'd like to use for display – a quirk I was not expecting. While this feature may seem insignificant, these small details contribute to the overall authenticity and immersive nature of the game.

On the downside, the ad sell screen, showcasing thumbnails of the developer's games and downloadable content (DLC) options, feels a bit intrusive. But let's not dwell over a few initial hiccups; once they are dealt with, the real fun begins.

After breezing through the tutorial, which is succinct yet valuable, I found myself becoming increasingly engaged in navigating the game during a typical round. The audio aspect is particularly striking – you are enveloped in the background filled with the radio chatter of emergency units, a feature that adds a significant touch of realism.

The game doesn't chase hyper-realistic graphics; instead, it adopts a simple visual design that efficiently serves its purpose. This works in the game's favor as the attention is not on hyper visuals but on the task at hand - managing emergency situations. The various emergency units available are easily spotted on the detailed map, the main platform you interact with throughout the game.

Unlocking new maps is dependent on your reputation, a feature that adds a layer of intrigue and challenge. Furthermore, with a starting budget of just $5,000, your resource management skills will be put to the test. Rest assured, there are ways to increase your cash flow by dealing with incoming calls and alerts.

Playing 911 Operator is as thrilling as it is challenging. Navigating through the game, especially on hard mode, was like being a real-life 911 Operator, dispatching units all over the map. Despite the stress and adrenaline rush, I found the game immensely enjoyable - a perfect pastime fitting comfortably in short breaks or extended gaming sessions.

Of course, I had some frustrations, like not knowing the best way to use a health flight helicopter, and the game could have done a better job guiding me through these new units. But these are minor gripes in an otherwise fantastic game.

As for replayability, new emergency units and missions are introduced through various DLCs, adding more variety to gameplay and keeping the experience fresh. With a graphics rating of 3.5 out of 5 and an equally commendable audio rating, the 911 Operator proved to be one of those hidden gems in the gaming world that you'll be glad you stumbled upon.

In a nutshell, 911 Operator offers a gripping window into the high-stakes world of emergency services, making you appreciate the grit it takes to perform under such demanding circumstances. Whether you're a seasoned gamer or someone just starting out, it's a journey worth undertaking. You might begin playing the game with a casual mindset, but you'll soon be hooked, knee-deep in the fascinating world of 911 operations.